ISO 10002:2018
It provides guidelines for establishing an effective complaints handling process within an organization. It helps businesses manage customer complaints efficiently, enhancing customer satisfaction and loyalty.
How It Works?
Our streamlined process ensures your business achieves success with expert guidance, compliance support, and continuous improvement.
- Discuss your business goals and challenges.
- Create a tailored plan addressing your specific needs.
- Execute the strategy, ensuring alignment with your objectives.
- Continuously track performance and refine tactics for optimal results
- Provide regular updates and ongoing assistance to ensure sustained success.
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About ISO 10002:2018
ISO 10002:2018 provides guidelines for organizations to establish an effective complaints handling system. It focuses on enhancing customer satisfaction by addressing complaints systematically and fairly. The standard helps organizations improve service quality and customer experience through transparent and consistent processes. It applies to businesses of all sizes and industries, fostering a customer-centric culture. Implementing ISO 10002:2018 enhances brand reputation and customer trust. It also supports continuous improvement by identifying recurring issues and improving operational efficiency.
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Al Jazeera Tower
+971 55 44 16 451
eminence@emcuae.ae