ISO 10004: 2018
It provides guidelines for monitoring and measuring customer satisfaction as part of quality management. It helps organizations establish processes to assess customer feedback, improve services, and enhance customer experience, regardless of industry or business size.
How It Works?
Our streamlined process ensures your business achieves success with expert guidance, compliance support, and continuous improvement.
- Discuss your business goals and challenges.
- Create a tailored plan addressing your specific needs.
- Execute the strategy, ensuring alignment with your objectives.
- Continuously track performance and refine tactics for optimal results
- Provide regular updates and ongoing assistance to ensure sustained success.
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About ISO 10004:2018
ISO 10004:2018 is an international standard that provides guidelines for monitoring and measuring customer satisfaction. It helps organizations establish structured processes to assess customer perceptions and expectations. The standard supports continuous improvement by analyzing feedback, identifying gaps, and enhancing service quality. It applies to businesses of all sizes and industries, aligning with ISO 9001 for effective quality management. ISO 10004 promotes proactive customer relationship management, improving loyalty and brand reputation. Implementing this standard helps organizations optimize resources and strengthen customer-centric strategies
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Al Jazeera Tower
+971 55 44 16 451
eminence@emcuae.ae